Josephine Darlington, ASTER, participates in a panel led by Dagens Logistik under the topic: Package market in change. Daniel Hellström, ASTER talks on the topic: To reach the stars: Effect of delivery experience on user ratings and reviews.
The last mile market is changing rapidly as package volumes explode and new players such as Instabox, Budbee, Airmee and Earlybird take market shares from the traditional logistics companies. Every year, the Swedish Post and Telecom Agency, PTS, surveys developments in the Swedish postal market in the report Swedish Postal Market. During the seminar "Package market in change", PTS's unit manager Emma Maraschin presents the results from the brand new report, which will be released on April 19, with the theme of sustainability. Afterwards, the newspaper Dagens Logistik holds a panel discussion on future e-commerce deliveries with selected industry experts.
We investigate online star ratings to find out what really matters to consumers. Is fast delivery the Holy Grail?
Daniel Hellström, Associate Professor, LTH - Lund University presents together with Yulia Vakulenko, Senior lecturer, LTH - Lund University and Diogo Figuerinhas, Associate researcher, LTH - Lund University